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CANCELLATION & REFUND POLICY
Every order is a piece made by hand. Please read this before cancelling.
At Made of Hands, each product — whether it's a crochet plushie, a knitted beanie, a muffler, or a keychain — is handcrafted by our women artisans in Almora, Uttarakhand. Unlike mass-produced items, every piece requires real time, skill, and materials. Once we begin preparing your order, that effort cannot simply be undone.
We understand that plans change, and we will always try to be as helpful as possible. But we do ask that you read this policy carefully before placing your order so there are no surprises on either side.
Cancellations — When Can You Cancel?
Before dispatch: You can request a cancellation any time before your order has been dispatched. Since we process orders within 2–3 working days, please write to us as soon as possible if you wish to cancel — ideally within a few hours of placing the order.
After dispatch: Once your order has been dispatched and a tracking number has been assigned, we are unable to cancel or recall the shipment. In this case, you may refer to our Return Policy if the product arrives damaged or incorrect.
Custom or personalised orders: Orders placed for custom colours, sizes, or personalised products (such as MOH Exclusives made on special request) cannot be cancelled once confirmed, as work on them begins immediately after your order is placed.
To request a cancellation, please write to us at hello@madeofhands.com with your order number and reason for cancellation. We will confirm receipt within 1 working day.
Refunds on Cancelled Orders
If your cancellation request is received and approved before dispatch, you will receive a full refund to your original payment method within 7–10 business days.
Please note that it may take additional time for your bank or payment provider to reflect the amount in your account, depending on their internal processing timelines. If 15 business days have passed since your refund was approved and you haven't received it, please write to us and we will follow up immediately.
Shipping charges, if any were paid, are non-refundable once your order has been dispatched.
What If My Parcel Is Returned to Us?
If a parcel is returned to us (known as RTO — Return to Origin) because of an incorrect or incomplete address provided at checkout, an unavailable recipient, or a refused delivery, here's what happens:
If you'd like a refund: The original shipping charges will be deducted from your order total, and the remaining balance will be refunded to your original payment method within 7–10 business days.
If you'd like us to reship your order: We're happy to send it out again. However, you will need to bear the re-dispatch shipping charges, as the original delivery attempt was unsuccessful due to reasons on your end.
To avoid this entirely, please double-check your delivery address, pin code, and phone number before confirming your order. If you need to change your address after placing an order, email us at hello@madeofhands.com within 2 hours of placing the order.
Cancellations Initiated by Made of Hands
In rare circumstances, we may need to cancel your order from our end. This could happen if:
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A product becomes unavailable or out of stock after your order is placed
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There is an error in pricing or product listing
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We are unable to verify your delivery address or contact details
In any such case, we will inform you promptly and issue a full refund, including any shipping charges paid. You will always be the first to know.
Contact Us
For all cancellation requests and refund queries, please reach out to us directly:
📧 hello@madeofhands.com 📱 Instagram: @madeofhands_moh
We're a small, close-knit team (pun intended) and we handle every query personally. We'll always try to find a solution that works for you.
This policy was last updated in April 2026.