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We're a small handmade business. Your trust matters to us.
Made of Hands is an all-women collective of artisans from the Himalayan foothills of Uttarakhand, India. We make handcrafted crochet and knitted products — beanies, mufflers, plushies, keychains, bags, and more — one stitch at a time.
When you shop with us, you share personal information with us. We don't take that lightly. This Privacy Policy explains clearly and honestly what information we collect, why we collect it, how we use it, and how we protect it. We've written it in plain language because we believe you deserve to actually understand it.
By using our website at www.madeofhands.com and placing an order with us, you agree to the practices described in this policy.
Made of Hands is a GST-registered business in India. GSTIN: 09BAKPB7418L1ZE
Section 1 — What Information Do We Collect?
When you place an order, we collect the personal information you provide to complete your purchase. This includes your name, delivery address, email address, phone number, and payment details. This information is necessary to process and deliver your order.
When you browse our website, we automatically receive certain technical data such as your device's IP address, browser type, and the pages you visit. This helps us understand how our website is being used so we can improve your experience.
When you contact us — by email, Instagram DM, or through our contact page — we collect the information you share in that communication, such as your name, email, and the details of your query.
When you sign up for updates or offers, we collect your email address with your consent so we can send you information about new products, restocks, and special offers. You can unsubscribe at any time.
Section 2 — How Do We Use Your Information?
We use the information we collect for the following purposes:
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To process and fulfill your order, including arranging delivery to your address
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To communicate with you about your order — confirmation, dispatch updates, and any issues
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To respond to your questions, return/exchange requests, or complaints
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To send you marketing emails about new products or offers, only if you've given us permission to do so
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To improve our website experience and understand which products and pages are most useful to our customers
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To comply with legal obligations if required
We do not sell your personal data. We do not share it with third parties for their own marketing purposes.
Section 3 — Consent
How we obtain your consent: When you provide your personal information to complete a transaction — placing an order, requesting a return, or signing up for updates — you are consenting to us collecting and using that information for the specific purpose stated.
How to withdraw your consent: If at any point you no longer wish to receive marketing communications from us, you can unsubscribe using the link at the bottom of any email we send, or by writing to us at hello@madeofhands.com. We will remove you from our mailing list promptly.
Withdrawing consent for marketing communications does not affect our ability to process an existing order or fulfil any legal obligations.
Section 4 — Third-Party Services
To run our small business, we rely on a few trusted third-party services. These providers only receive the information necessary to perform their specific function:
Wix powers our website and online store. When you browse or shop on madeofhands.com, Wix may process technical data as part of operating the platform. You can read Wix's privacy policy at wix.com/about/privacy.
Payment processors (such as Razorpay, UPI, or other gateways) handle your payment transactions. All payment data is encrypted using PCI-DSS compliant security standards. We do not store your credit card or payment details on our servers.
Shiprocket / courier partners receive your name, phone number, and delivery address in order to dispatch and deliver your order.
Google Analytics may be used to help us understand website traffic and user behaviour in aggregate. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party services you use.
Section 5 — Security of Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. All transactions on our website are processed using SSL (Secure Socket Layer) encryption. Payment information is handled via PCI-DSS compliant payment processors.
That said, no method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.
Section 6 — Your Rights
You have the right to:
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Access the personal information we hold about you
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Correct any information that is inaccurate or incomplete
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Request deletion of your personal data, subject to any legal obligations we may have to retain it
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Withdraw consent for marketing communications at any time
To exercise any of these rights, please write to us at hello@madeofhands.com and we'll respond within a reasonable timeframe.
Section 7 — Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal data from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.
Section 8 — Age of Consent
By using this website, you confirm that you are at least 18 years of age, or that you have obtained consent from a parent or legal guardian to use this site.
Section 9 — Links to Other Websites
Our website may contain links to external sites — for example, our Instagram or blog references. We are not responsible for the privacy practices of those websites and encourage you to review their individual privacy policies.
Section 10 — Changes to This Policy
We may update this Privacy Policy from time to time as our business grows or as legal requirements change. Any updates will be posted on this page with the revised date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Section 11 — Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us:
📧 hello@madeofhands.com 📱 Instagram: @madeofhands_moh 🌐 www.madeofhands.com
We're a small team and we read every message. We'll get back to you as soon as we can.
This policy was last updated in April 2026.